Grass2Lawn Ltd Terms and Conditions

These are the terms and conditions on which we supply services to you.

Please read these terms before signing up to Grass2Lawn Ltd.

Our Head Office address is Stonecroft, London Road, Hassocks, West Sussex, BN6 9HY
Our Company Registration number is 13037257
Our registered VAT number is 379718340
Our Data Protection number is ZB087032

Please contact us by calling our lawn care team on 01273 832624, by emailing info@grass2lawn.co.uk or writing to us at our head office address.

Please note that our opening hours may vary. Our staff are generally completing visits or lawn treatments during the day and may not be able to answer your queries immediately. If you reach our answerphone, please leave a message with your name and contact number and we will endeavour to get back to you as soon as possible. Alternatively, please email us at info@grass2lawn.co.uk

General:

Our service year runs from 1st March to 28th February, and we reserve the right to increase prices annually.

Grass2Lawn Ltd operate an ongoing maintenance service and will auto-renew each year unless you instruct us otherwise.

Grass2Lawn provides lawn treatments throughout the year on a rolling 8 to 12-week cycle. All our treatments help to manage weeds, control moss, and put nutrients back into your lawn to enhance the strength and colour. We have 3 packages to choose from, ‘Essentials’, ‘Enhanced’ and ‘Complete’, details for each of these packages can be found on our website

Quotes & Estimates are valid for 30 days, after which they may be subject to change. The price quoted or estimated for work includes labour, materials, and VAT (where applicable).
Any additions or alterations to the quotation will be treated as a variation and confirmed in writing via post or email. Additional payments may be required to cover the agreed changes.

Grass2Lawn Ltd provides quotes when we have availability to complete the work in the advised time period, however, during peaks times of the year, such as early Spring and early Autumn particularly for lawn repair and renovation work, Grass2Lawn Ltd does get fully booked quickly. Availability will only be secured upon acceptance of the quote.

Prior to a visit:

Your first treatment date will be provided in your welcome letter or email from Grass2Lawn Ltd.

Appointment notifications are communicated to customers by email 10 days prior to the appointment and appointment reminders 1 day prior to the appointment. We cannot provide advance arrival times as the schedule is changeable on the day.

Should you need to reschedule your treatment date, please inform our customer service team by telephone or email, giving at least 3 working days’ notice before the scheduled treatment date.

There is no requirement for you to be present when we visit to carry out a treatment, however, it is your responsibility to ensure that you leave access to your lawn / garden for our technician and any equipment required on the day. You can leave gates unlocked or provide us with gate codes for access. Please speak to our customer service team for more details.

The customer accepts they may be required to provide Grass2Lawn Ltd access to mains water free of charge at the agreed property location to provide the agreed treatments or services.

Please do not cut your lawn for approximately two days before we carry out a treatment. Although not essential, it will significantly improve the effect of the treatments we apply to your lawn.

Please ensure that all dog mess is cleared from the lawn before your treatment is due. Failure to do this may result in the treatment being rescheduled, which may incur a call-out charge of £25.00 + VAT, or loss of deposit if you have paid a 50% non-refundable deposit (see Non-Refundable Deposit Agreement section).

Please ensure that your lawn is clear of furniture, toys or recreational items before your treatment is due. Failure to do this may result in the technician treating around the items and 100% of the service charge still being charged, the treatment being rescheduled, which may incur a call-out charge of £25.00 + VAT, or loss of deposit if you have paid a 50% non-refundable deposit (see Non-Refundable Deposit Agreement section).

Please clear any leaf fall prior to our visits. If under a quarter of the lawn is covered with leaves your technician may blow the leaves into the closest non lawn area (hard standing, bed etc) free of charge, if they have time in their day. If the lawn has more than a quarter coverage of leaves and the technician has time in their day, they may blow the leaves as above, at a charge of £25.00 + VAT per 100m2 (min charge of 100m2). If they do not have time, they will cancel the treatment and you will be charged 100% of the service price to cover incurred losses. The treatment will then be rescheduled.

Grass2Lawn Ltd does not accept responsibility for damage to (or cost involved with) any underground or overhead hazards, obstructions or utility services not made known by the customer to Grass2Lawn Ltd prior to commencement of the service.

After a visit:

After a treatment has been applied to your lawn, it is best to leave it for 3 days before mowing. Weed killer applications will work better the longer they can stay on the leaf of the weeds. Your technician will run through the work he/she has completed, and give you a job card, this will detail the type of products we have applied and any further instructions or recommendations.

After a treatment has been applied to your lawn, we recommend it is left to settle for a few hours as a minimum. Please refrain from walking or playing on your lawn for the remainder of the day. Do not allow cats or dogs on your lawn for the remainder of the day, and grazing animals such as rabbits or guinea pigs on your lawn for 7 days. More information will be detailed on your treatment card.

Some treatments or processes we carry out can leave your lawn looking a little less desirable, these include but are not limited to, scarification, aeration, and moss control. It can take several weeks or months depending on the service provided for a lawn to have recovered and in some cases additional services may be required. For example, if we scarify a lawn only, additional seeding as a chargeable extra, may be required to fill in any bare patches, your technician will run through what to expect and further instructions or recommendations until our next visit.

During scarification, when we remove the thatch and moss from lawns, we will collect and bag up the green waste produced from your lawn, we will move it to a suitable waste area, as per your prior request, such as a compost heap. Green waste removal from a customer’s site is not included and charged separately on request.

Grass2Lawn Ltd cannot be held responsible if any of the recommended aftercare instructions for treatments or services are not carried out by the customer, these include but are not limited to… watering lawns, new turf establishment, seed germination, lawn recovery after scarification or aeration or any other service provided.

Please do not apply further products or chemicals to your lawns, Grass2Lawn Ltd cannot be held responsible for any issue that may occur as a result. Grass2Lawn Ltd cannot be held responsible for any damage or adverse effects caused by the client or a third party undertaking their own machine work, such as scarification and aeration.

Grass2Lawn Ltd cannot be held responsible for any circumstances beyond our control which may affect services or the client’s property, these include but are not limited to…acts of God, weather, insect/animal damage, plant disease, weed grasses in lawns, insufficient watering and any new weed or moss growth after the date of a treatment application.

Grass2Lawn Ltd cannot be held responsible for lawn problems / pests that arise after the lawn analysis has been carried out or once the treatment programme has started. We can only recommend treatments and products for problems that were present and visible at the time of the lawn analysis. Every lawn is different and will encounter different problems at different times, therefore we can only recommend solutions to problems as and when we identify them.

Grass2Lawn Ltd cannot be held responsible or liable for delayed visits, including but not limited to adverse weather conditions, machinery/tool or vehicle malfunction or breakdown, staff sickness, staff shortages. Such conditions may cause the delay of agreed visits, but this will not affect the original agreed price.

Grass2Lawn Ltd cannot be held responsible for the condition of the lawns if any recommended treatments priced on the quotation sheet are not carried out, including the ‘Essentials Package’, which includes a minimum of 5 treatment applications per year.

Payment:

We require payment on the agreed monthly payment date or within 14 calendar days from the date shown on the invoice.

We accept payment by direct debit or BACS transfer. We do not accept cash or cheque.
Our direct debits are processed via GoCardless.

Your bank details and any other details required to facilitate the processing of your direct debit payments are stored and handled by GoCardless. Grass2Lawn Ltd do not store or have access to your bank details.
You can see more details by clicking this link: https://gocardless.com/
For any invoice valued above £1000 (including VAT), we require a 50% non-refundable deposit, to be paid within 14 calendar days from the date shown on the invoice. We then require the balance of the invoice to be paid within 14 calendar days of the work being completed.

If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

Cancellation:

You can cancel your lawn maintenance service at any time giving 14 day’s written notice by post or email.

Once we receive this, we will issue you with a cancellation reference number and calculate any outstanding amounts and communicate these with you. We require full and final payment within 14 calendar days from the date shown on the invoice, or we may charge interest on the overdue amount.

We cannot terminate your contract until any outstanding amounts have been paid in full.

If you have paid a deposit towards scheduled treatments, you would not receive a refund for your deposit (see Non-Refundable Deposit Agreement section).

We can cancel your lawn maintenance service at any time giving you 14 day’s written notice by post or email. We will calculate any payments you have made and any monies you are due back will be paid via bank transfer within 7 calendar days of the notice date.

We may make changes to these terms or the services we offer, if we do so we will notify you and you may then contact us to end the agreement before the changes take effect.

Non-refundable deposit agreement:

Due to scheduling, allocation of work for technicians and ordering of products, we request a 50% deposit for all invoices valued above £1000. The remaining 50% is to be paid within 7 calendar days of the work being completed. Please note that the normal cancellation period does not apply to treatments where a deposit is requested, and we will retain your deposit to cover our costs and time.

If Grass2Lawn Ltd cannot complete the scheduled work that the non-refundable deposit relates to, due to no access to your lawn / garden, obstructions on the grass for example but not limited to dog mess or furniture, Grass2Lawn Ltd will retain your deposit to cover our costs and time.

We will also retain the deposit if we are prevented, by act or default of the customer, from carrying out the agreed work. If you decide you would still like the work to be completed after any of these events, we would require you to pay another 50% deposit of the same amount before we reschedule the work.

If Grass2Lawn Ltd are unable to complete the scheduled work for our own reasons and without the fault of the customer (such as staff or product supply issues, machinery breakdown etc), you will not lose your deposit, you will be entitled to a full refund of the deposit amount by request, or alternatively Grass2Lawn Ltd would be able to reschedule the work for you.

Interest:

We reserve the right to charge interest if payments are overdue. If you do not make a payment to us within 14 calendar days of the agreed monthly payment date, or date shown on the invoice, we may charge interest on the overdue amount at the rate of 4% a year above the base lending rate of NatWest Bank from time to time. The interest shall accrue daily, after the 14 calendar days, until the date of actual payment of the overdue amount. This will be added to any overdue amount and must be paid together.

Your personal information:

We are committed to protecting your privacy and the security of your data. Grass2Lawn Ltd does not share any of your personal information with third parties for marketing purposes.

We use your personal information to provide our service to you, process your payment for such services and inform you about similar treatments or services that we provide. You can always quickly and easily unsubscribe in respect of any mailings.

The only event in which your details may be shared with third parties is for legal reasons, or for the performance of our contract with you.

Our full Privacy Notice can be found on our website.

The Customer accepts that Grass2Lawn Ltd may take photographs of their property to record progress of treatments and/or for use by Grass2Lawn Ltd for marketing. Grass2Lawn Ltd will retain full copyright of such images. Personal identifying aspects will be obscured or removed.

Complaints:

Grass2Lawn Ltd is committed to providing a high-level service to our customers. If you do not receive satisfaction from us, please tell us about it, this will help us to improve our standards going forward.

Complaints Procedure:

If you have a complaint, please contact our Service Manager, within 7 days of the completed service or treatment by writing to us via post or email.

Next steps can be found on our ‘Complaints Policy and Procedure’ document on our website.

Liability:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

As we are providing services in your garden, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

If we discover any flint or large stones/other items in the lawn that you have not made us aware of, in writing by post or email, prior to our visit, and subsequently these items cause injury to our technicians or damage to our machinery we will hold you responsible and may seek to claim loss or earnings, repair or replacement costs of the machinery.

Exceptions:

If you have requested that we gain access to your garden by going through your house/garage or adjoining building/structures, we do not accept any responsibility for any damage that may be caused by doing so.

Miscellaneous:

We may transfer our rights and obligations under these terms to another organisation.

Extra Info:

Selective weed killers will kill most weeds within 24 hours of the application being completed. However, the dead plant may take up to six weeks to completely disappear from your lawn. Weed killers cannot kill the pre-germinated weed in the ground as all the selective weed killers we use are post-emergence herbicides. This means they need to have contact with the leaf for them to work. Any weeds that emerge after a weed kill application has been completed will be spot treated on our next scheduled visit.

Certain weeds require repeated applications, which are shown in the dark green shaded area in the ‘Weed Problem’ section on your lawn analysis sheet.

Safe Lawns Policy:

Grass2Lawn Ltd is a member of the ‘Lawn Care Association’ and all our staff are trained and qualified to ‘City and Guilds’ NPTC standard. We do not apply unnecessary, harmful chemicals to your lawn. Our applications are safe with children and your pets. We will only apply weed killers to a direct target weed. Blanket spraying of weed killer is not necessary in most cases, therefore we typically only need to undertake blanket spraying where a lawn has not been treated for weeds before and has a high weed infestation. We take the greatest of care when considering our environmental impact.

Law:

These terms and conditions are governed by English Law.

Grass2Lawn Ltd January 2021