Grass2Lawn Ltd Privacy Policy

Full name of legal entity: Grass2Lawn Ltd

Company registration number is 13037257

Registered VAT number is 379718340

Data Protection number is ZB087032

Our contact details: –

Head Office address – Stonecroft, London Road, Hassocks, West Sussex, BN6 9HY

Telephone – 01273 832624

Email – info@grass2lawn.co.uk

Website – www.grass2lawn.co.uk

It is very important that the information we hold about you is accurate and up to date.

Please let us know if at any time your personal information changes.

Lawful basis and your rights:

Our lawful ground of processing your personal data is as follows

• Sending you marketing communications is either by your consent or our legitimate interests (to grow our business).
• Collecting technical data from the website helps us to administer our website and our legitimate interests (to grow our business).
• Storing of communication from you, enables us to reply to you, hold records for future queries / our legitimate interests (providing you a service).
• Customer data including, contact name, phone number, address, etc and treatment details allows us to carry out our service promise to you as per our contract.
• User data collected when you publish something on our website or other social media platform, ensures you receive relevant content, the security of our website or our legitimate interests (to administer our business).

Grass2Lawn Ltd are committed to protecting your privacy and the security of your data. In accordance with GDPR regulations, Grass2Lawn Ltd does not share any of your personal information with third parties for marketing purposes.

We use your personal information to provide our service to you, process your payment for such services and inform you about similar treatments or services that we provide. You can always quickly and easily unsubscribe in respect of any mailings.

The only event in which your details may be shared with third parties is for legal reasons, or for the performance of our contract with you.
We share our opinions, activities, information and posts on various social media platforms e.g. Facebook and Twitter. This will include photographs of your property which Grass2Lawn Ltd retains full copyright of. Personal identifying aspects will be obscured or removed.

Sensitive data:

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race, ethnicity, religious or philosophical beliefs, sexual

Transfer of data outside the EEA:

Some of our third party service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Where we use providers in the United States, we may transfer data to them on the basis they are part of the EU-US Privacy Shield, or equivalent, which requires them to provide similar protection to personal data shared between Europe and the US.

Information security:

We use up to date commercial grade anti-virus software on systems and these are automatically updated to maintain the safety of our electronic systems. All computers and devices are password protected. We print out the minimum required for paper files – and any files that exist are always kept in a locked office.

Data retention periods:

Ordinarily, we will store customer data for 7 years (statutory 6 years + 1 to allow overlap of years) and it will be erased, burnt, deleted thereafter. If there is a statutory/regulatory requirement to keep the documentation for a longer period – it will be kept for that period.

Your data subject rights:

Should you wish to submit a subject access request, please contact info@grass2lawn.co.uk.

No fee will be requested however in line with legislation, we reserve our right to charge a fee/refuse to comply in the event of a manifestly unfounded, excessive or repetitive request. We will check our systems for the requested information and a response will be made available to you within 28 calendar days.

Grass2Lawn Ltd may use automated decision making when we contact you. You have the right to review any automated decisions made with your data by contacting us.

Third party links:

Our website may include links to third party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies:

Our website uses cookies to ease site navigation, to deliver related content, and may collect information for statistical use, e.g. how many visitors our site receives. You can accept or decline cookies at any time, along with erasing cookies from your operating system at any time. Please note that when you decline or remove cookies, it may prevent you from experiencing all the features our website provides.

Our full Cookie Policy can be found on our website.

Complaints:

If you are concerned about the way that we have handled your personal data – you have the right to complain to the ICO. You should note that they have an expectation that you will have raised it with Grass2Lawn Ltd directly first so please contact us in the first instance, and we will deal with your complaint expeditiously.

Should you want external advice, full information as to how you can raise a concern about Grass2lawn Ltd (and/or the ICO) is available at the ICO’s website.

Grass2Lawn Ltd January 2021